Privacy Policy & Cookie Policy

1. Introduction

TouchSeek Intelligence Technology ("TouchSeek", "we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or contact us for business inquiries. It complies with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website:

• Contact Information: Name, company name, email address, phone/WhatsApp number, country — provided through our inquiry form.
• Project Details: Product interests, estimated quantities and project descriptions you share with us for quotations.
• Usage Data: Pages visited, time spent, browser type, device information and IP address (via analytics tools).
• Cookies: Small text files stored on your device (see Section 6).

3. How We Use Your Information

• Responding to your inquiries and providing quotations within 12 hours.
• Processing orders, samples and OEM/ODM development projects.
• Improving our website, products and customer service.
• Sending you product updates and industry insights — only if you subscribed.
• Complying with legal obligations and protecting our legal rights.

We process personal data based on legitimate business interests, contract performance, your consent, or legal obligations.

4. Data Sharing & International Transfers

We do not sell, rent or trade your personal data. We may share information with:

• Service Providers: Hosting, analytics, email and logistics partners who process data on our behalf under strict confidentiality.
• Business Partners: Only with your explicit consent, for the purpose of your project.
• Legal Authorities: When required by law or to protect our rights.

If your data is transferred internationally (e.g., from the EU to China), we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs).

5. Data Retention & Security

We retain personal data only as long as necessary for the purposes described in this policy, typically up to 7 years for business records as required by Chinese law. We implement technical and organizational measures including encryption, access controls and secure storage to protect your data.

6. Cookie Policy

What are cookies?

Cookies are small text files placed on your device when you visit a website. They help the website function properly and provide information to site owners.

Cookies we use

• Essential Cookies: Required for core website functionality (e.g., language preference, session data).
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics), so we can improve content and performance.
• Preference Cookies: Remember your language and display settings.

Managing cookies

When you first visit our website, a cookie consent banner appears. You may accept or decline non-essential cookies. You can also manage or delete cookies at any time through your browser settings. Declining cookies may affect certain website features.

7. Your Rights

Under GDPR and applicable laws, you have the right to:

• Access a copy of your personal data.
• Correct inaccurate or incomplete data.
• Request deletion of your data ("right to be forgotten").
• Restrict or object to processing.
• Data portability.
• Withdraw consent at any time.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at touchseek007@outlook.com. We respond within 30 days.

8. Children's Privacy

Our website and services are intended for business-to-business (B2B) use and are not directed at children under 16. We do not knowingly collect data from children.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., WhatsApp, Google Maps). We are not responsible for their privacy practices. We encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the "Last updated" date. Material changes will be notified via prominent notice on our website.

11. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

• Email: touchseek007@outlook.com
• Address: Hangzhou, Zhejiang, China